Customer care
Help & FAQs
Shipping & delivery
- Delivery in 3–5 working days to all major cities, and 5–7 days to other areas.
- Free delivery on orders over Rs 5,000. Otherwise a flat Rs 250.
- Orders confirmed before 4pm are dispatched the same day.
- You'll receive a tracking number on WhatsApp once your parcel ships.
Exchange & returns
Unused, uncut and unwashed fabric can be exchanged within 7 days of delivery. Message us on WhatsApp with your order number to arrange it. Sale items can be exchanged but not refunded. If a fabric arrives damaged, we'll replace it free of charge.
How to order
- Choose your fabric, shirt length and quantity, then add to bag.
- At checkout, enter your delivery details. Payment is Cash on Delivery.
- WhatsApp opens with your full order. Press send.
- We confirm on WhatsApp within a few hours and dispatch your parcel.
You can also tap “Order on WhatsApp” on any product to order directly.
Fabric length guide
The length option sets the shirt fabric. Use this as a starting point and check with your tailor.
| Length | Best for | Approx. shirt length |
|---|---|---|
| 2.5m | Short or straight kurta, sizes XS–M | Up to 38" |
| 3m | Standard kameez, sizes M–XL, or short sleeves with extras | Up to 44" |
| 4m | Long kalidar, A-line or angrakha cuts, and sizes XL+ | Up to 52" |
FAQs
Do you deliver outside Pakistan?
Not yet. We currently deliver to every city in Pakistan. Message us on WhatsApp if you would like us to arrange international shipping.
Are the colours accurate?
We photograph every fabric in daylight, but screens vary. Ask us on WhatsApp for an extra video of any fabric before ordering.
Can I change my order after placing it?
Yes. Reply to your WhatsApp order message before it is dispatched and we will update it.
Is the dupatta length fixed?
Yes. Dupattas are 2.5m and trousers are 2.5m. Only the shirt length changes with the length option you choose.
Do you offer stitching?
We sell unstitched fabric only, so your tailor can make it exactly your way.
Still need help?
Our team replies on WhatsApp Mon–Sat, 10am–8pm.
Chat on WhatsApp (opens in a new tab)Prefer email? Write to yumnahammad4884@gmail.com